Waiter client
Android tablet
Any 8"–13" Android tablet or phone. Take orders at the table, split and merge tabs, take payment where the guest is sitting.
SaQ POSPoint of sale · Restaurants · Cafés · Fast food · Retail
One tablet runs the floor.One system runs the business.
SaQ POS takes the order at the table, fires the ticket to the right kitchen printer, collects payment by bank card, cash or stored-value card — and posts every tenge straight into your sales, stock and staff reports. No end-of-day re-typing.
- UI languages
- 4
- Service modes
- 3
- Client devices
- 2
Clients & hardware
Off-the-shelf hardware. No proprietary lock-in.
Staff carry a tablet to the table or stand at a counter terminal. Both run the same app, against the same live data — an order started on the tablet can be paid at the counter.
Counter client
POS terminal
All-in-one touch terminal for the till: a wide, dense layout built for speed at the counter, with an optional second screen facing the guest.
Peripherals
Network printers
Standard 58/80 mm thermal printers over the network — one for guest receipts, one per production unit for kitchen tickets.
Menu
A menu your staff can work at speed.
Photo tiles, a price in tenge and a single green + to add. Everything a waiter needs is one tap from the first screen.
Items & combos
Two tabs: every dish, and set menus / combos priced as one line. Combos expand into their components for the kitchen.
Search as you type
Find a dish by name or code without leaving the ordering screen.
Filters that match the kitchen
Filter by ingredient group — broth, seasoning, meat, seafood, vegetables, cold dishes, staples, drinks — and by spice level. Show recommended only, or hide anything out of stock.
Several menus, one app
All-day dine-in, lunch, delivery — each branch can run its own menus and switch between them.
Cart
Build the check, comp a line, send it.
The cart is the waiter's working surface: quantities, gifts, notes and the running total, always visible above the checkout button.
Quantities in one thumb
Plus and minus on every line, a per-line total, and clear-all when a guest changes their mind.
Gift a line
Tap the gift icon and the line goes to ₸0 — the original price stays struck through on the bill and the giveaway is counted separately in reports, so comps never hide inside discounts.
Order details on the same sheet
Table, guest, waiter and notes fold out under the lines — no separate screen to hunt for.
Add to a running tab
Second round? Add to the open order on that table and only the new lines print in the kitchen.
Payments
Take the money however the guest wants to pay.
Payment methods are yours to configure — each one posts to its own account, so the daily reconciliation is done before the shift is closed.
Kaspi, BCC and any other bankConfigurable
Add one payment button per bank or terminal you work with. Reports break the day down by method.
CashShift-tracked
Counted against the cashier's shift, with an opening and closing balance per shift.
Manager compAuthorised
A written-off check, authorised by a manager and posted to its own account instead of vanishing from the numbers.
SaQ Card — gift & pre-sold cardsStored value
Sell a card, top it up, and spend it at the till. Balance is held as a liability until it is redeemed, so a sold card is never booked as revenue twice.
Split across methodsOne check
Half card, half cash, the rest on a gift card — one check, several payment lines.
Languages
Every member of staff works in their own language.
The flag in the top bar switches the whole interface — instantly, per user, on the same device. A Kazakh-speaking waiter and a Chinese-speaking chef share one till without sharing one language.
- Қазақша
- English
- 中文 (简体)
- Русский
Switched in one tap
No reinstall, no admin, no restart. The choice is remembered per user on that device.
Printed paper too
Receipt and kitchen-ticket wording is translated as well, so the guest slip and the chef's ticket each read in the right language.
Orders
Every check, still open or long since paid.
Two tabs — unpaid and paid — searchable by invoice number or guest, filtered by date. Each row carries who served it and from which till.
Open tabs at a glance
The unpaid tab is the floor's to-do list: what is still running, on which table, for how much.
Find any past check
Search by invoice number or guest name, jump to a date, and see the payment method on the row itself.
Accountable by name
Date, time, POS profile and the cashier who took it are stamped on every order — including merged and split checks.
Reprint on demand
Open the order, print the receipt again — a guest asking for their slip an hour later is a two-tap job.
Guests
Turn a walk-in into a member at the till.
Adding a guest takes about fifteen seconds and one phone number. From then on their spend, their points and their birthday are yours to work with.
Join as a member
Name, mobile, gender, date of birth and a membership plan — created on the spot, without leaving the sale.
Loyalty points
Points accrue on qualifying spend and come off the next check as a payment — the balance travels with the guest, not with the device.
Found in a second
Search by name, phone or email; attach the guest to the check before it is closed.
Cards linked to people
A SaQ Card can be tied to a guest, so a lost plastic card doesn't mean a lost balance.
Tables
The floor plan, in the palm of the waiter's hand.
Tables are grouped by area — main hall, terrace, takeaway — with seat counts and a colour-coded state. Every waiter sees the same picture at the same moment.
Available · Occupied · Closed
Filter to just the state you care about, with a live count on each tab.
Reserve and hold
Mark a table as reserved so it stops being offered to the next party through the door.
Move, merge, split
A party moves to a bigger table, or two tabs become one bill — the order follows, and the merged check keeps both histories.
Close on payment
Settle the check and the table returns to Available for the next seating, automatically.
Kitchen tickets & service modes
The order splits itself between your production units.
You never tell the app which printer to use. You tell it once which item groups belong to the bar, the grill and the cold kitchen — after that, every order routes itself.
The waiter sends the order
From the tablet at the table, or from the counter terminal. On a second round only the new lines are sent.
Lines are grouped by item group
Each item carries its group — Drinks, Grill, Salads. If a group has no rule of its own, the parent group's rule applies, so a new dish inherits routing on the day it is created.
Each group goes to its production unit
Bar, hot kitchen, cold kitchen, bakery — one ticket per unit, containing only the lines that unit has to cook, with the table and time on top.
The ticket prints where the food is made
If a printer is offline the order is not lost: the job is queued and retried, and the kitchen still has the order on screen. A jammed printer never means uncooked food.
Serve, settle, close
The dish goes out, payment is collected on the same check, the table frees itself and the numbers land in today's report.
Restaurant
Order first, pay at the end. The classic table-service flow, and the default.
OrderKitchenServePay
Fast food
Pay first, then the kitchen fires. Nothing is cooked that hasn't been paid for.
OrderPayKitchenCollect
Supermarket
Pick from the shelf, pay at the gate. Retail checkout with no kitchen leg at all.
ScanPayReceipt
Back office
The manager's half of the app.
Cards, shifts, staff, menus, purchases and reporting live behind the same login — on the same tablet, under the “More” tab. No separate back-office laptop, no separate password.
SaQ Card management
Issue cards in batches, top up at the till, check a balance, freeze a lost card, and run promotional top-ups that add bonus value.
- Top-up
- Balance
- Freeze
- Batches
- Promo
Shifts & cash control
Open and close the shift with a manager PIN, see who was on it, and review the history — cash counted, sales taken, differences visible.
- Open / close
- History
- Staff on shift
Attendance & payroll
Staff clock in on a registered device, today's punches can be corrected with a trail, and payroll is calculated from the attendance that actually happened.
- Clock-in
- Corrections
- Device registry
- Payslips
Menu management
Create menus per branch and type, move items between categories, change a price, take a dish off sale — from the tablet, mid-service.
- Menus
- Categories
- Items
- Availability
Purchasing
Enter a supplier invoice as a draft, submit it when the delivery is checked, and let it post the stock entry that puts goods into the warehouse.
- Drafts
- Submitted
- Stock entry
- Paid status
Sales reporting
Today, yesterday, a week, a month or a custom range — headline numbers first, then the breakdowns worth arguing about.
- Trend
- Top items
- Payment mix
- Hourly
- By staff
- Cancellations
- Gifts
Stock
Inventory that answers the awkward questions.
Stock value by warehouse, what is ageing on the shelf, what has hit zero, and what will hit zero this week — with a low-stock alert list you can act on before service.
Balance, summary, ageing, analytics
Filter to one warehouse or look across all of them at once.
Low-stock and zero-stock alerts
Counted and surfaced on the first screen, not buried three reports deep.
Pricing
One licence per till. Five devices come with it.
POS systems here are licensed per terminal, and so is this one. The difference is what the licence carries: five phones or tablets for your floor staff, included with every till. Every plan runs on our servers, with hosting, updates, backups and defect fixing.
Start
30 000 ₸first terminal · per month
Each additional till 21 000 ₸ — 30 % off · 5 phones or tablets with every licence
A café, bar or takeaway coming off paper tickets and a calculator.
- Menu, cart and payments
- Kitchen tickets routed by item group
- Orders, receipts and reprints
- Shifts and cash control
- Menu management from the tablet
- Sales reporting on your phone
- Қазақша · English · 中文 · Русский
- One service mode
- Support by the next business day
Business
55 000 ₸first terminal · per month
Each additional till 38 500 ₸ — 30 % off · 5 phones or tablets with every licence
A restaurant that needs to know what its food actually costs.
- Everything in Start
- Stock control and purchasing
- Recipes (BOM) and true food costing
- Loyalty points and membership
- Restaurant and fast-food modes, switch anytime
- Support within 4 business hours
Pro
85 000 ₸first terminal · per month
Each additional till 59 500 ₸ — 30 % off · 5 phones or tablets with every licence
Several venues, or one running gift cards and staff time tracking.
- Everything in Business
- SaQ Card — gift and pre-sold cards
- Staff attendance and clock-in
- Supermarket mode
- Consolidated reporting across venues
- Support within 2 business hours, by phone
Five staff phones or tablets with every till licence.
Your waiters' devices are not separate licences here. Most systems in this market charge for each mobile station as well as each till — put four waiters on tablets and you are billed four more times. Here you are not. Beyond the included five, extra staff devices are 5 000 ₸ each; guest tablets are priced separately, with guest mode.
How it adds up
Five venues, five bills.
Hosting, updates, backups and support are in every line below. Nothing else is metered.
| What you run | Per month |
|---|---|
| Small café — Start, one till, 3 phones | 30 000 ₸ |
| Restaurant — Business, two tills, 9 phones and tablets | 93 500 ₸ |
| Large restaurant — Business, three tills, 18 phones and tablets | 147 000 ₸ |
| Tablet on every table — Business, two tills, guest mode, 20 guest tablets | 138 500 ₸ |
| Three branches — Business, two tills each, second and third branch −30 % | 224 400 ₸ |
What it replaces: the daily loop of asking a manager or a bookkeeper what yesterday looked like, and waiting until tomorrow for the answer. Business starts at 55 000 ₸ a month and reports itself — live, from your phone, wherever you are.
Add-ons
Only if you need them.
Guest mode
Guests browse and order for themselves. Ten guest tablets included.
20 000 ₸ / mo
Payroll calculation
Wages from the attendance that actually happened.
20 000 ₸ / mo
AI assistantComing soon
Ask your business a question and get the answer.
20 000 ₸ / mo
Additional guest tablet
Beyond the ten included with guest mode.
2 500 ₸ / mo
Additional phone or tablet
Beyond the five that come with each till licence.
5 000 ₸ / mo
Additional venue
Second and further branches on the same account.
−30 %
Pay for a year up front
Twelve months for the price of ten.
2 months free
Guest mode
Your menu on the table, and no reprints.
A tablet in Guest Mode is a locked electronic menu. Guests browse dishes with photos, build their own order and hand the tablet back; a staff member confirms it and the kitchen ticket prints. It is the same order a waiter would create — same invoice, same KOT, same reports.
Guests cannot get out
Guest Mode survives a restart, and the only way back to the staff screens is a manager PIN behind a hidden gesture. Your sales figures and settings stay out of reach.
Everyone orders in their own language
A guest switches the tablet to Қазақша, English, 中文 or Русский and orders without needing the waiter to share their language.
Staff stay in control
Nothing reaches the kitchen unconfirmed. A staff member picks the table, confirms with their PIN, and the order is recorded against their name.
Change a price, not a print run
Edit the menu in the back office and every tablet shows it on the next order. No design, no printing, no out-of-date cards on the table.
Ten tablets included
Further guest tablets are 2 500 ₸ each — half a staff device, because a guest tablet is locked to Guest Mode and cannot send an order to the kitchen on its own.
AI assistant · coming soon
The part of the job you would otherwise hire someone to do.
It reads the data your venue already produces — every sale, every recipe, every shift — and answers in the language you asked the question in. Kazakh, English, Chinese or Russian.
Ask a question, get a number
“What was my food cost last week?” “Which dishes lost money in July?” No report to find, no analyst to ask.
A morning summary on your phone
Yesterday against the same day last week, average check, payment mix, best and worst dishes — before you reach the venue.
It notices what you would not
One waiter issuing four times more comps than the team, voids clustered at the end of a shift, cash that does not match the till.
Tells you what to order
From real consumption and your recipes: what to buy, how much, and what runs out before Friday service.
Menu engineering, in plain words
Every dish scored on margin against popularity, and a straight answer on which ones to reprice, re-cost or drop.
Staffing against real demand
Rosters and clock-ins compared with sales by hour, so you can see which shifts are carrying too many people.
Getting started
One-time setup.
Flat fees, nothing counted per item. You prepare the data in our template, we load it and switch the venue on.
| Service | Price |
|---|---|
| System setup and activation — venue, POS profile, payment methods, printers mapped to kitchen sections, user accounts | 60 000 ₸ |
| Item import — up to 500 items | 40 000 ₸ |
| Recipe (BOM) import — up to 150 recipes | 50 000 ₸ |
| Opening stock import — up to 500 items | 30 000 ₸ |
| Staff training session — up to 4 hours, remote | 30 000 ₸ |
| Staff training session — up to 4 hours, on site in Astana or Almaty | 40 000 ₸ |
| On site outside Astana or Almaty | + travel at cost |
You provide the data, we import it. We send you a template for each import — items, recipes, opening stock. You fill it in, and we load exactly what you send. We check that the file imports cleanly; we do not check whether a price, a recipe or a quantity is right. Those are your business decisions and only you can confirm them. If an import fails for a technical reason we re-run it at no charge. If the data itself needs changing afterwards, that is paid work at the support rate.
Hardware
Invoiced separately, quoted on request.
Buy it from us or bring your own — the software runs on standard Android devices and standard network thermal printers.
- POS terminal
- Android tablet
- Thermal printers, 80 mm
- SaQ Print Bridge — one per venue, required
- Cash drawer
- Barcode scanner
- 4G backup router
The Print Bridge is the small box that connects your kitchen printers to the system. The 4G router is what keeps the kitchen printing when the venue’s internet drops.
Support
Our mistakes are free. Everything else is honest work.
| Included in every plan, at no charge | |
|---|---|
| Fixing errors and defects in the system | Free |
| Updates and new features | Free |
| Hosting, monitoring and daily backups | Free |
| Paid services — online or on-site | |
|---|---|
| Remote work — adding data, correcting data after a staff mistake, configuration changes, re-training | 10 000 ₸ / hour |
| On-site visit | 25 000 ₸ + travel |
| Prepaid support pack, 5 hours a month | 40 000 ₸ |
How we tell the difference: if the problem happens again when the data is entered correctly, it is our defect and we fix it free of charge. If it came from data entered incorrectly, or it is a change you would like made, it is paid work. We will always tell you which one it is before we start.
All prices in tenge (₸) per month. A till licence is tied to one registered POS terminal. Hardware, travel and additional venues are quoted separately.
Next step
See it running on your own menu.
We will load your dishes, your prices, your payment methods and your kitchen stations, and show you a full service — order, ticket, payment, close, report — before you commit to anything.